Returns

IX. Right to withdraw from a paid order and return the Product

1. The User has the right to withdraw from the order and return the Product to the Merchant without giving a reason, without owing compensation or a penalty and without paying any costs other than the transport and other costs of returning the Product, within 14 days from the date the Product was received by the User or by a third party on the User’s behalf. For the avoidance of doubt, the 14-day period starts from the date of receipt of the Product shown in the handover documents of the courier employee who made the delivery.

2. For the right of withdrawal to be validly exercised, the User:

2.1. must notify the Merchant of their wish to withdraw from the order by sending a completed standard withdrawal form published on the Merchant’s Site, or by sending a letter, notice, application or other written message that clearly states that the User wishes to withdraw from the order. The standard form or written message chosen by the User must be sent to the Merchant’s correspondence address or handed in personally by the User or their representative, and

2.2. must have sent/handed in the written message under 2.1 before the expiry of 14 (fourteen) days from the date of receipt of the Product, and

2.3. must have returned or sent back the Product to the Merchant no later than 14 (fourteen) days from the date the withdrawal notice was received.

3. Where the right of withdrawal has been validly exercised, the Merchant will refund the Sale price paid to the bank account indicated by the User or by another method chosen by the User, no later than 14 (fourteen) days from the date the Product is received back or proof is received that the Product has been sent.

4. The Merchant has the right to withhold the refund of the Sale price until it receives the Product back or the User provides proof of having sent the Product back to the Merchant.

5. In the event of withdrawal from the order, the costs of notifying the Merchant and returning the Product are borne entirely by the User.

6. The User has no right to withdraw from the order and may not claim a refund of the Sale price paid if the Product and its packaging are not in saleable condition, the Product has been opened, unsealed or otherwise used in a way that breaks the integrity of the Product or its packaging. In that case the Merchant may refuse to refund the Sale price for reasons of hygiene and protection of Users’ health.

7. Address for returning ordered Product(s): 1164 Sofia, 76 Krichim St.

8. If the Product is delivered to the User in damaged packaging or past its expiry date, the replacement or return of the Product is at the Merchant’s expense.

9. The Sale price is the price at which the product is sold. Where quantity discounts apply and products are partially returned, the Sale price is calculated by the algorithm stated on the site. For example, where 3 or more packs were bought with a % discount and 1 or 2 packs are returned, the quantity discount does not apply to the 1 or 2 packs actually kept.

Full terms: Terms and conditions.